Terms of Service
Last updated: 9/3/2026
These Terms of Service ("Terms") govern your use of HavnLine (the "Service"), an AI receptionist platform that answers phone calls, answers questions, and books appointments on behalf of the business that subscribes to it. By creating an account or using the Service, you agree to these Terms.
1. Your account
You must provide accurate information when creating an account and keep your login credentials secure. You're responsible for all activity that happens under your account.
2. Subscription & billing
The Service is offered as a monthly subscription, billed through our payment processor (Stripe). New subscriptions may include a free trial period; unless you cancel before the trial ends, you will be automatically charged. Cancel anytime through Billing — no partial-period refunds.
3. What the AI does — and its limits
Your AI receptionist acts based on the information you provide. You're responsible for keeping it accurate. Review calls, appointments, and escalations regularly rather than treating the AI as infallible.
4. Call recording & monitoring notice
The Service records, transcribes, and stores phone conversations. You are responsible for complying with call recording and monitoring laws in your jurisdiction.
5. SMS messaging
With consent, customers who book receive a one-time SMS confirmation. Reply STOP to opt out, HELP for assistance.
6. Acceptable use
No illegal use, spam, impersonation, or reverse-engineering.
7. Third-party services
HavnLine relies on Twilio, Anthropic, ElevenLabs, Google, Stripe, and Supabase.
8. Disclaimer & limitation of liability
The Service is provided "as is." Liability is limited to amounts paid in the preceding three months.
9. Termination
Cancel anytime. We may suspend accounts that violate these Terms.
10. Changes
We may update these Terms; continued use means acceptance.
11. Contact us
Questions? havnlinesupport@gmail.com